Privacy Notice

Protecting your personal and credit card information
Your personal information will be kept current for the time it is required to fulfill our obligations to you as a customer. We are taking all necessary and recommended reasonable measures to protect your information from any unauthorized access. Your payment is processed by the most respected and worldwide biggest secure online payment company – PayPal Inc.

Your credit card transaction is performed fully by PayPal and their systems over the highest possible internet security channels with a very strong encryption.

Nobody at Karlovo Inc. ever can see your credit card details. We do not store any electronic versions of any credit card information on our computer systems and thus we can never expose your credit card information to improper access by somebody, including our own personnel.

Collection and protection of your personal information
Karlovo Inc. protects your privacy and personal information, including the details of your shopping history. We will never reveal any personally identifiable information to anyone outside of our company, except for online payment purposes. Inside our company, only the people requiring the particular personal information in order to process your order will have access to that information.

To improve your shopping experience and satisfaction, we may ask you for more information than the one immediately needed to fulfill your grocery order. We firmly commit to explicitly notify you of the rationale behind collecting such information, and ask your explicit consent. All personal information we have collected about you is available to you upon request after a proper authentication.

Use and disclosure of personal information
Any personal information we collect is for our business, internal purposes only. We do not sell nor share your personal information with any external entity. Thus you may rest assured you will not be spammed because you have provided your contact information to us. If you are not satisfied with our privacy policy or our service, after proper authentication you can discontinue the service at any time and request your personal information be removed.

Protection against unauthorized access
Even the most safeguarded systems might be compromised. One of our defenses against it is not to collect/store information on our systems that would benefit a malicious entity. If we create a hard copy (printed/written) of your personal information, it is stored at a physically secure area at our office, and made available only to authorized personnel on need to know basis.

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