Welcome to our FAQ page! Here, you'll find answers to the most common questions about our products, services, and policies.

General Questions

Q: What does Karlovo Inc. offer?
A: We specialize in crafting high-quality, traditional Bulgarian dry-cured meats, ensuring high quality and customer satisfaction.

Q: How can I contact customer support?
A: You can reach us at karlovoinc[at]gmail[dot]com or call us at (416) 503-2950 and (416) 890-4927. Our support team is available 10am to 7pm.

Ordering & Payment

Q: How do I place an order?
A: Simply browse our website, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options. You can view all available payment methods at checkout.

Shipping & Delivery

Q: How long does shipping take?
A: Shipping times vary based on the method chosen:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Express Shipping: 1-2 business days

Q: Do you offer international shipping?
A: Yes, we ship to select international destinations. Additional shipping charges and customs duties may apply.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within one day of purchase. Items must be unused and in original packaging. For more details, visit our Return Policy page.

Q: How do I request a refund?
A: To request a refund, contact our support team with your order details. Refunds are processed within two business days.

Account & Security

Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and save your details for future purchases.

Q: Is my payment information secure?
A: Yes, we use advanced encryption and security measures to protect your payment details.

For further inquiries, feel free to contact us at karlovoinc[at]gmail[dot]com.