At KARLOVO INC., we ship exclusively within Canada. To ensure reliable delivery, we use the services of Canada Post (www.canadapost.ca).

Mailing Cured Meats

Properly dry-cured meats are shelf-stable and do not require refrigeration, making them suitable for shipping. However, keep in mind:

• Summer shipping may affect quality due to high temperatures in transit.
• Winter shipping is ideal, as cold weather helps maintain product quality.

For the best experience, we recommend avoiding shipping cured meats during hot seasons to prevent quality loss.

Shipping Options

We offer the following delivery methods:

• Xpresspost™ – A fast and cost-effective shipping service for quicker delivery.
• Expedited Parcel™ – A budget-friendly ground delivery service.

Shipping Charges & Factors Affecting Costs

Shipping prices are determined by:

• The weight of the package.
• The destination postal code.

Maximum package weight: 24 kg.

Tracking Your Order

Once your order has been processed and shipped, you will receive a tracking number via email.

Why does my tracking number show “Billing Information Received”?

This status means your shipping label has been created, but the package has not yet been scanned by Canada Post. Here’s why this might happen:

• The order is still being packaged and has not yet reached the carrier. It will be shipped on the next business day.
• If the order was placed after 5 PM or on a weekend, it will be processed and shipped the next business day.

Holiday Shipping Delays

During holidays, there is a 50% increase in mail volume, which may affect processing and delivery times. December is our busiest month, as well as for Canada Post.

🚨 Important: Orders placed on Thursday night or Friday may not leave the post office until Monday due to weekend processing schedules.

International Shipping:

• We currently ship exclusively within Canada.
  

Order Tracking:

• Once your order ships, you will receive a confirmation email with tracking information.
• You can track your order using the provided tracking number on our website or the carrier’s website.

Lost or Delayed Shipments:

• If your order is delayed beyond the estimated time frame, please contact our support team.
• If your package is lost in transit, we will work with the carrier to resolve the issue.

Returns & Exchanges:

• If you need to return or exchange an item, please review our Return Policy.

Where you can find our products

ABC Euro Deli
6 Lebovic Avenue Unit 4, Scarborough, Ontario, M1L 4V9
(416) 495-0368

Starsky Fine Foods
3115 Dundas St W,
Mississauga, ON L5L 3R8

Starsky Fine Foods
2040 Dundas St E,Mississauga, ON L4X 2X8

Foodmax Service
225 Advance Blvd, Brampton, ON L6T 4J2
(905) 459-9660

Lakomka International Deli
1127 Baxter Rd, Ottawa, ON K2C 1M1
(613) 596-4666

Stolichni Deli European Delicatessen Ottawa
2280 Carling Ave, Ottawa, ON K2B 7G1

Duke Fine Foods | European Delicatessen Store
2120 Robertson Rd Unit 110, Nepean, ON K2H 5Z1
(613) 978-3646

Little Euro Delicatessen
2 Goldridge Dr, Kanata, ON K2T 1C7
(613) 271-0608

European Market & Produce
6607 -177 St NW, Edmonton, AB T5T 4K3
(780) 487-4816

 

 

For further assistance, contact our customer support team at karlovoinc[at]gmail[dot]com or call us at +1 (416) 421-5207.